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Is the information I submit absolutely secure?
Does skspace have a physical store? Can I pick up the order in person?
Do you deliver goods to my country?
Where is my order shipped from?
I didn't receive my package, what do I do now?
What are the different shipping options? And how much?
What is the additional charge for special request like Signature requirement, Reroute and Saturday delivery?
Can orders be shipped via FedEx or other shipping methods not offered at checkout?
Can I use my UPS account when paying for the express shipping fee?
When will I know if my order has shipped?
When will I receive my package if I place an order today?
Do you charge sales tax?
What can I do if my credit card is declined?
What type of payment do you accept?
I want to cancel my order, what should I do?
I want to change my order information or make some changes to the items I ordered. What should I do
When should I expect my order to arrive?
What is your Return Policy?
I found one item missing from my order. What should I do?
What if I receive a defective or damaged product? Or what if I am just not satisfied with my purchase?
How long does it take to process my return/exchange/refund?
Is the information I submit absolutely secure?
Your privacy is carefully protected when you order on our website. Your credit card and personal information will be protected using the most secure encryption technology - Secure Socket Layer (SSL) .
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Does skspace have a physical store? Can I pick up the order in person?
We do not have a physical store; only online shopping is offered. Orders can not be picked up in person; all orders are transacted online and shipped by mail.
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Do you deliver goods to my country?
We deliver orders to US, Canada, Australia, Austria, Belgium, Denmark, Finland, France (metropolitan), Germany, Greece, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, and United Kingdom.
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Where is my order shipped from?
All orders are shipping from California, USA unless specified otherwise.
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I didn't receive my package, what do I do now?
Please note that normal transit time for US orders with standard shipping is 5 to 10 business days. For International orders, it usually takes 7 to 14 business days (could be longer depending on location and custom regulation). Please contact our Customer Service team if your order does not arrive in the timeframe provided.
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What are the different shipping options? And how much?
We offer Standard Shipping, Express Shipping with UPS 2nd Day Air and UPS 3-Day Service, and International Shipping. For more info on our shipping rate, please visit Shipping Policy.
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What is the additional charge for special request like Signature requirement, Reroute and Saturday delivery?
We are unable to fulfill those requests at this time. We count our Business Day as Monday to Friday. Saturdays and Sundays are not counted as business/working days, no holidays.
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Can orders be shipped via FedEx or other shipping methods not offered at checkout?
Orders can only be shipped via the shipping methods stated in the Shipping Policy. Other delivery methods are not available at this time.
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Can I use my UPS account when paying for the express shipping fee?
Sorry, we do not accept payment through UPS accounts. Orders will be charged the specified shipping fee if UPS express delivery is chosen.
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When will I know if my order has shipped?
A shipment confirmation email is sent to you once your order is shipped from our warehouse.
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When will I receive my package if I place an order today?
For US orders with standard shipping, normal shipping time is 5 to 10 business days. For International orders, it usually takes 7 to 14 business days (could be longer depending on location and custom regulation). Arrival Date depends on the carrier you choose at the time of your order, please visit Shipping Policy for more details.
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Do you charge sales tax?
Yes, for all orders with shipping address in California, sales tax is applied to the order.
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What can I do if my credit card is declined?
Please check to make sure the billing address you put in the checkout matches with the credit card used.
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What type of payment do you accept?
We accept PayPal, Credit Cards (Visa, MasterCard, American Express, JCB, Diner's Club, and Discover), and Google Checkout.
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I want to cancel my order, what should I do?
Please contact [email protected] for cancellation request. Please understand that we can only cancel orders that have not been shipped.and we do not guarantee the cancellation request could be fulfilled as the order could have entered the shipping process before we are able to cancel.
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I want to change my order information or make some changes to the items I ordered. What should I do
Please contact our Customer Service team [email protected] for further assistance.
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When should I expect my order to arrive?
For US orders with standard shipping, it usually takes 5 to 10 business days. For International orders, it usually takes 7 to 14 business days.
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What is your Return Policy?
Returns or Exchange may be made within 30 days of receiving the item. A request to return or to exchange on your purchase may be made by emailing us at: [email protected]
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I found one item missing from my order. What should I do?
Please contact our Customer Service team for further assistance.
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What if I receive a defective or damaged product? Or what if I am just not satisfied with my purchase?
We offer a 30-day return period. Please visit "Return Policy" page on our website for details, or contact our Customer Service team for further assistance.
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How long does it take to process my return/exchange/refund?
Please note that the return package usually takes 7-10 business days to reach us. After we receive your return, it takes 2-3 business days for your return to be processed. For status, please contact customer service at: [email protected]
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